Privacy Policy

1. Introduction

Welcome to ProofScript. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using ProofScript, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

This Privacy Policy applies to all information collected through our website, mobile application (if applicable), and any related services, sales, marketing, or events (collectively referred to as the "Services").

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Services, and information from third-party sources.

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Register for an account
• Subscribe to our services
• Use our content generation tools
• Contact us for support
• Participate in surveys or promotions
• Sign up for our newsletter

The personal information we collect may include:

• Contact Information: Name, email address, phone number, mailing address
• Account Credentials: Username, password, and security questions
• Professional Information: Company name, job title, industry, business details
• Payment Information: Credit card details, billing address (processed securely through our payment processor)
• Content Data: Information you provide to generate scripts and case studies
• Communication Data: Messages, feedback, and correspondence with us

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns, navigation paths
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
• Performance Data: Error reports, system activity, hardware settings

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors (transaction and payment verification data)
• Analytics providers (usage statistics and behavior patterns)
• Marketing partners (campaign performance and engagement data)
• Social media platforms (if you connect your account)
• Public databases and data enrichment services

3. How We Use Your Information

We use the information we collect for various purposes to provide, maintain, and improve our Services:

3.1 Service Delivery and Management

• Create and manage your account
• Process your transactions and subscriptions
• Generate and deliver content based on your inputs
• Provide customer support and respond to inquiries
• Send service-related notifications and updates
• Authenticate users and prevent fraud

3.2 Service Improvement and Development

• Analyze usage patterns to improve our Services
• Develop new features and functionality
• Conduct research and testing
• Monitor and analyze trends and user preferences
• Optimize user experience and interface design

3.3 Communication and Marketing

• Send promotional materials and special offers (with your consent)
• Deliver newsletters and educational content
• Conduct surveys and gather feedback
• Personalize marketing communications
• Inform you about new features and updates

3.4 Legal and Security Purposes

• Comply with legal obligations and regulations
• Enforce our Terms of Use and other policies
• Protect against fraud, abuse, and security threats
• Resolve disputes and troubleshoot problems
• Respond to legal requests and prevent harm

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (Stripe) for transaction processing
• Cloud hosting providers for data storage and infrastructure
• Email service providers for communication delivery
• Analytics providers for usage analysis and insights
• Customer support platforms for ticket management
• Marketing automation tools for campaign management

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If ProofScript is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Protection of users or the public from harm
• Investigation of potential violations of our Terms

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• Encryption: Data is encrypted in transit using SSL/TLS and at rest using industry-standard encryption
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Hosting on secure, monitored servers with redundancy
• Employee Training: Regular security awareness training for our team
• Incident Response: Established procedures for detecting and responding to security incidents

5.2 Your Responsibility

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong, unique passwords
• Notifying us immediately of any unauthorized access
• Logging out of your account when finished
• Keeping your contact information up to date

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Generated Content: Retained as long as you maintain your account or as needed for service delivery
• Transaction Records: Retained for at least 7 years for tax and accounting purposes
• Usage Data: Typically retained for 24-36 months for analytics purposes
• Marketing Data: Retained until you unsubscribe or request deletion

6.2 Deletion

When we no longer need your information, we will securely delete or anonymize it. Some information may be retained in backup systems for a limited period or as required by law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a structured, commonly used format
• Request transfer of your data to another service provider

7.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your account information at any time
• Request that we update third-party data sources

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict or object to certain processing activities
• Close your account and remove your data

7.4 Marketing Preferences

• Opt out of marketing communications at any time
• Unsubscribe from newsletters using the link in emails
• Manage your communication preferences in account settings

7.5 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@proofscript.com. We will respond to your request within 30 days. You may be required to verify your identity before we process your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for advertising purposes

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Clear cookies when you close your browser

9. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services before providing them with your personal information. This Privacy Policy applies only to information collected by ProofScript.

When you use third-party integrations or payment processors through our Services, their own privacy policies and terms will apply to that interaction.

10. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without parental consent, we will take steps to remove that information from our servers.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws. These safeguards may include:

• Standard contractual clauses approved by regulatory authorities
• Privacy Shield certification (where applicable)
• Binding corporate rules
• Your explicit consent to the transfer

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

12.1 Your CCPA Rights

• Right to Know: Request information about the personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights

12.2 Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, IP address)
• Commercial information (purchase history, payment details)
• Internet activity (browsing history, usage data)
• Professional information (company, job title, industry)
• Inferences (preferences, characteristics, behavior)

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

13.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To provide services you've requested
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications and optional features
• Legal Obligations: To comply with applicable laws

13.2 Your GDPR Rights

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our Services

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days. For urgent privacy matters, please mark your communication as "Urgent Privacy Request."